Are You Listening to Your Members?

Each member is unique, needs may be similar but it's up to you to discover thatI finally listened to all the people who were telling me to visit Oregon. It was an amazing trip — beautiful weather, friendly people and way too short.

On my return flight, a red-eye, from Portland to Houston, I sat next to a woman who was feverishly playing a handheld blackjack game (circa 1986, with digitized sounds and cards that looked pixelated). I couldn’t even suggest headphones or ear buds because this gizmo wouldn’t have had a jack for them. I closed my eyes and tried to rest.

“Is that sound normal?”, she asked.

I opened my eyes and tuned into what she was asking about. I nodded. She nodded.

“Do you fly much?”, she asked as soon as I closed my eyes again. Continue reading “Are You Listening to Your Members?”